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Manufacturer Warranties

AZ Patio Heaters 

AZ Patio Heater, LLC (“Vendor”) warrants to the original retail purchaser of this heater to no other person, that if this heater is assembled and operated in accordance with the printed instructions accompanying it, then for a period of one year from the date of purchase, all parts in such heater shall be free from defects in material and workmanship. Vendor may require reasonable proof of your date of purchase from an authorized retailer or distributor. Therefore, you should retain your sales slip or invoice. This limited Warranty shall be limited to the repair or replacement of parts, which prove defective under normal use and service and which the vendor shall determine in its reasonable discretion upon examination to be defective. Before returning any parts, you should contact Vendors customer service department using the contact information listed below. If Vendor confirms, after examination a defect covered by this limited warranty in any returned part, and if Vendor approves the claim, Vendor will replace such defective part with out charge. If you return defective parts, Transportation charges must be prepaid by you. Vendor will return replacement parts to the original retail purchaser, Freight or postage prepaid. 

  

The limited Warranty does not cover any failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication, improper installation or improper maintenance or service by you or third party, failure to perform normal and routine maintenance on the heater, shipping, damage, normal adjustment to the burner, damage or repairs related to insects, birds, or animals of any kind, and damage due to weather conditions as set out in this owner’s manual. In addition, the Limited Warranty does not cover damage to the finish such as scratches, dents, discoloration, rust or weather damage, after purchase. 

  

The limited Warranty is in lieu of all other express warranties. Vendor disclaims all warranties for products that are purchased from sellers other than authorized retailers or distributors. AFTER THE PERIOD OF THE 1 YEAR EXPRESS WARRANTY, VENDOR DISCLAIMS ANY ABD IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FURTHER, VENDOR SHALL HAVE NO LIABILITY WHATSOEVER TO PURCHASER OR ANY THIRD PARYY FOR ANY SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, OR CONSEQUENTAL DAMAGES. Vendor assumes no responsibility for any defects caused by third parties. This limited warranty gives the purchaser specific legal rights; a purchaser may have other rights depending upon where he or she lives. Some jurisdictions do not allow the exclusion or limitation of special, incidental or consequential damages, or limitations on how long a warranty lasts, so the above exclusion and limitations may not apply to you. 

  

Vendor does not authorize any person or company to assume for it any other obligation or liability in connection with the sale, installation, use, removal, return, or replacement of its equipment, and no such representations are binding on vendor. 

 

 

 

 

American Fyre Designs 

 

Robert H. Peterson Co. (“RHP”) warrants your American Fyre Designs product to be free from defects in material and workmanship.  

American Fyre Designs (“AFD”) exterior Glass Fiber Reinforced Concrete (GFRC) fire features (“products”) and burners are warranted for THREE (3) YEARS. 

All AFD valves, electrical components, accessories and controls are warranted for ONE (1) YEAR (excluding batteries, wind guards and screens).  

This warranty does not apply to: product damage caused by burning wood or any fuel other than natural gas or propane; or damage or discoloration to product used in high wind conditions.  

 

A COPY OF YOUR SALES SLIP FOR PROOF OF PURCHASE IS REQUIRED 

This warranty applies ot the original purchaser for products which are installed in the United States or Canada and which are operated and maintained as intended for single family residential usage. This warranty is valid only with proof of purchase, shall commence on the date of purchase, and shall terminate (both as to original and any replacement products) on the anniversary date of the original purchase of the product stated on the above schedules.  

This warranty covers defects in material and workmanship. This warranty does not cover parts which become defective as a result of negligence, misuse, use not in compliance with the Owner’s Manual/Installation Instructions, accidental damage, improper handling, improper storage, improper installation, lack of required routine maintenance  (as specified in the Owner’s Manual/Installation Instructions), electrical damage, local gas impurities or failure to protect against combustibles. Product must be installed (and gas must be connected) as specified in the Owner’s Manual/Installation Instructions by a qualified professional installer. Modifications to products which are not specifically authorized will void this warranty. Accessories, parts, valves, remotes, etc. When used must be Peterson products or this warranty is void. Warrantied items will be repaired or replaced at Peterson’s sole discretion. This warranty does not apply to rust, corrosion, oxidation, or discoloration unless the affected part becomes inoperable.  

This warranty does not cover labor or labor related charges, except as provided by separate specific written programs from the Peterson Co. All repair work must be performed by a qualified professional service person and requires prior approval of Peterson.  

 

Peterson may require the defective product or part to be returned to the factory to determine the cause of failure. Peterson will pay freight charges if the product or part is determined to be defective. This warranty does not cover breakage in shipment from our (independent) distributor to its customer if the damage is determined to have occurred during the shipment.  

This warranty specifically excludes liability for indirect, incidental, or consequential damages. Some states and provinces do not allow the exclusions or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specified legal rights, and you may have other rights that vary from state to state or province.  

For additional information regarding this warranty, or to place a warranty claim, contact The Fire Pit Zone.  

When contacting The Fire Pit Zone or the R. H. Peterson Co., please provide the following information: 

-Your name, address, telephone number, e-mail 

-Sales receipt showing where purchased and date purchased 

-Model number, serial number of product, date code 

-Relevant information: Installer, additions, repairs, when the defect was first noted 

 

TO REGISTER YOUR PRODUCT ONLINE GO TO: WWW.RHPETERSON.COM, AND CLICK ON PRODUCT REGISTRATION.  

 

 

Cedar Creek Sculptures 

 

We offer a lifetime warranty to the original owner on all of our fire pits.  Our fire pits are warranted to be free from material defects in workmanship, materials and construction and we also guarantee that the bowl will not rust through in your lifetime.  Our warranty does not cover normal wear and tear, accidents, abuse, neglect, nor from damage resulting from improper use, care or storage.  Because our products are hand-crafted and made with natural materials, variations in size, shape, and color can be expected.  The customer is responsible for shipping charges, if applicable, for warranty issues.  Warranty does not cover rust or tarnishing resulting from scratches or abrasions to finish, or changes in patina, as it is a living finish the mellows with age.  

Warming Trends - LIMITED WARRANTY on Brass Burners 

Warming Trends, LLC (Warming Trends), the manufacturer, warrants its products (units), including paint, electrical components, switches, igniter, logs, moving parts and gas valves, to be free from defective material and workmanship for the period of time indicated below for each product line. The respective warranty time periods are effective from the original date of purchase. The warranty applies only to the original purchaser and is excluded if the product is used for commercial purposes. Warming Trends agrees to repair or replace, at its sole discretion, a defective product if returned to Warming Trends within the warranty period with proof of purchase. This does not include additional charges or costs associated with a service call. Costs associated with service should be verified with local dealers.  
Exclusions to this limited warranty include bodily injury malfunction to the product, loss, damage, defect, failure to function due to accident, negligence, misuse, improper installation, alteration or adjustment of the manufacturer’s settings of components, lack of proper & regular maintenance, damage incurred while the unit is in transit, alteration, or acts of nature including flooding. This warranty excludes damage caused by natural wear and tear, such as discoloration or chipping, worn or torn gaskets, eroded or cracked logs or embers. Also excluded is damage to the unit caused by drilling of the orifices, or the use of fuel other than that indicated on the gas control valve (natural gas or liquid propane.) Damage caused by scratches, items melted to the unit, or other external sources left on the surface or from the use of cleaners are not covered in this warranty. This warranty does not extend to any units altered or repaired for defect by anyone other than Warming Trends or an approved sub-contractor.  
To prevent flooding or other damage that could void this limited warranty, it is recommended that all fire pit burners are covered when not in use. In addition, this warranty is automatically void if the unit’s serial number has been removed or altered in any way.  
Warming Trends is free of liability for any damages caused by the unit, as well as inconvenience expenses, material or labor charges incurred by the removal or re-installation of any unit. Incidental or consequential damages are not covered by this warranty.  
This warranty does not cover any loss or damage incurred by the use or removal of any component or apparatus to or from the hearth unit without the express written consent of Warming Trends. 

RETURNS 

All orders from Warming Trends may be returned within (30) days for a full refund. In order to return or exchange all or part of an order (under the warranty guidelines specified below), you must have a Return Merchandise Authorization number (RMA#). Contact a Warming Trends representative at the corporate office to obtain an RMA#.  
All returned merchandise must have the RMA# clearly printed on the outside of the package. Return requests must be made within (30) days of the product receipt date. Any shipping and/or handling charges on the original order cannot be refunded. Return shipping costs are the purchaser’s responsibility. At its discretion, Warming Trends may levee a restocking fee of 15% of the cost of items returned.  
Warming Trends is not responsible for damage on returned items, and they should be packaged carefully. It is recommended that return items are shipped via a delivery service that can be tracked and/or insured to confirm receipt. 

CROSSFIRE BURNERS AND ALUMINUM PLATES/PANS 

Lifetime Warranty 

24VIK AND 3V 

24VIK and 3V Systems are warranted for (2) year. As part of the one year warranty, in the event a system has to be replaced due to a defect/malfunction of the system, Warming Trends will replace the system free of charge. This warranty does not cover the cost of labor or shipping. Problems in the functioning of the systems due to gas plumbing or electrical installed by others are not covered under this warranty. Warming Trends is not responsible for the cost of labor or shipping incurred for replacing a system.  
Any statement or representation of any Warming Trends product and its performance contained in Warming Trends advertising, packaging literature, or other printed material is not part of this limited warranty. No dealer, distributor, or other person has the authority to represent or warrant a Warming Trends product beyond the terms contained within this warranty, and Warming Trends assumes no liability for such warranty representations. Any questions concerning this warranty should be directed to the Warming Trends corporate office.  
This Limited Warranty is the only warranty supplied by Warming Trends, the manufacturer of the unit. All other warranties, whether expressed or implied, are hereby expressly disclaimed and purchaser’s recourse is expressly limited to the warranties set forth herein. 

 

 

Elementi 

  

Ocean Rock USA INC. doing business as Elementi, warrants Elementi fire features and accessories to be free from defects in parts and workmanship under normal use and service for a period of 1 year from the date of purchase. In the event of such defects Elementi will, at its option, repair or replace the defective product. The foregoing is at the discretion of Elementi 

There will be no charge for the replacement parts or product, however it will be the consumer’s responsibility to return the product to the original place of purchase. Elementi will not be responsible for consequential damages in excess of the purchase price of the product on which such liability is based and the warranty does not cover costs including freight, removal and reinstallation. 

This warranty is non-transferable and applies only for units that are for non-commercial personal use only. 

Under this warranty agreement, all gas lines must be installed by a licensed gas fitter. Damage caused by shipping, staining and abuse are not covered under this warranty. Dings, dents and scratches, fading and natural weathering are not covered under this warranty. Decorative rock is not covered under this warranty. Improper installations, repair or modifications made by anyone other than Elementi will void this warranty and any damage caused by such is also not covered under this warranty. 

Minor chipping, weather fading, water staining and non-structural hairline cracks are typical of the material of this product and are not covered under this warranty. Some color and texture variation is typical of the material and finish for this product and is not covered under this warranty. 

Cast concrete is a hand finished process. As such, this product’s finish will vary by unit. There will be a color variance of up to 15% in each unit. There may also be uneven texture or pattern as well as small holes in the surface caused by air or water trapped on the surface during casting. This is a normal trait of cast concrete and is not covered under warranty. 

 

 

 

 

Endless Summer  

Blue Rhino Global Sourcing, Inc (“Blue Rhino”) warrants to the original retail purchaser of this product, and to no other person, that if this product is assembled, maintained, and operated in accordance with the printed instructions accompanying it, then for a period of one (1) year from the date of purchase, all parts in such product shall be free from defects in material and workmanship. Blue Rhino may require reasonable proof of your date of purchase. Therefore, you should retain your sales slip or invoice. This Limited Warranty shall be limited to the repair or replacement of parts, which prove defective under normal use and service and which Blue Rhino shall determine in its reasonable discretion upon examination to be defective.  

Before returning any parts, you should contact Blue Rhino’s Customer Care Department using the contact information listed below. If Blue Rhino confirms, after examination, a defect covered by this Limited Warranty in any returned part, and if Blue Rhino approves the claim, Blue Rhino will replace such defective part without charge. If you return defective parts, transportation charges must be prepaid by you. Blue Rhino will return replacement parts to the original retail purchaser, freight or postage prepaid.This Limited Warranty does not cover any failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication, improper installation or improper maintenance or service by you or any third party, or failure to perform normal and routine maintenance on the product as set out in this owner’s manual. In addition, the Limited Warranty does not cover damage to the finish, such as scratches, dents, discoloration, rust or other weather damage, after purchase. 

This Limited Warranty is in lieu of all other express warranties. Blue Rhino disclaims all warranties for products that are purchased from sellers other than authorized retailers or distributors, including the warranty of merchantability or the warranty of fitness for a particular purpose. Blue Rhino ALSO DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Blue Rhino SHALL HAVE NO LIABILITY TO PURCHASER OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Blue Rhino further disclaims any implied or express warranty of, and assumes no responsibility for, defects in workmanship caused by third parties. This Limited Warranty gives the purchaser specific legal rights; a purchaser may have other rights depending upon where he or she lives. Some jurisdictions do not allow the exclusion or limitation of special, incidental or consequential damages, or limitations on how long a warranty lasts, so the above exclusion and limitations may not apply to everyone. Blue Rhino does not authorize any person or company to assume for it any other obligation or liability in connection with the sale, installation, use, removal, return, or replacement of its equipment, and no such representations are binding on Blue Rhino. 

Blue Rhino Global Sourcing, Inc. 

Winston-Salem, North Carolina 27105 USA 

1.800.762.1142 

 

Fire Pit Art 

All fire pit components excluding gas components are warranted for a period of 10 years after date of purchase by the original owner. 

Any returns sent back must be sent via prepaid freight and in the original retail packaging.  

Proof of purchase will be required before warranty service is rendered.  The sales receipt is the only valid proof of purchase. 

Warming Trends - LIMITED WARRANTY on Brass Burners 

Warming Trends, LLC (Warming Trends), the manufacturer, warrants its products (units), including paint, electrical components, switches, igniter, logs, moving parts and gas valves, to be free from defective material and workmanship for the period of time indicated below for each product line. The respective warranty time periods are effective from the original date of purchase. The warranty applies only to the original purchaser and is excluded if the product is used for commercial purposes. Warming Trends agrees to repair or replace, at its sole discretion, a defective product if returned to Warming Trends within the warranty period with proof of purchase. This does not include additional charges or costs associated with a service call. Costs associated with service should be verified with local dealers.  
Exclusions to this limited warranty include bodily injury malfunction to the product, loss, damage, defect, failure to function due to accident, negligence, misuse, improper installation, alteration or adjustment of the manufacturer’s settings of components, lack of proper & regular maintenance, damage incurred while the unit is in transit, alteration, or acts of nature including flooding. This warranty excludes damage caused by natural wear and tear, such as discoloration or chipping, worn or torn gaskets, eroded or cracked logs or embers. Also excluded is damage to the unit caused by drilling of the orifices, or the use of fuel other than that indicated on the gas control valve (natural gas or liquid propane.) Damage caused by scratches, items melted to the unit, or other external sources left on the surface or from the use of cleaners are not covered in this warranty. This warranty does not extend to any units altered or repaired for defect by anyone other than Warming Trends or an approved sub-contractor.  
To prevent flooding or other damage that could void this limited warranty, it is recommended that all fire pit burners are covered when not in use. In addition, this warranty is automatically void if the unit’s serial number has been removed or altered in any way.  
Warming Trends is free of liability for any damages caused by the unit, as well as inconvenience expenses, material or labor charges incurred by the removal or re-installation of any unit. Incidental or consequential damages are not covered by this warranty.  
This warranty does not cover any loss or damage incurred by the use or removal of any component or apparatus to or from the hearth unit without the express written consent of Warming Trends. 

RETURNS 

All orders from Warming Trends may be returned within (30) days for a full refund. In order to return or exchange all or part of an order (under the warranty guidelines specified below), you must have a Return Merchandise Authorization number (RMA#). Contact a Warming Trends representative at the corporate office to obtain an RMA#.  
All returned merchandise must have the RMA# clearly printed on the outside of the package. Return requests must be made within (30) days of the product receipt date. Any shipping and/or handling charges on the original order cannot be refunded. Return shipping costs are the purchaser’s responsibility. At its discretion, Warming Trends may levee a restocking fee of 15% of the cost of items returned.  
Warming Trends is not responsible for damage on returned items, and they should be packaged carefully. It is recommended that return items are shipped via a delivery service that can be tracked and/or insured to confirm receipt. 

CROSSFIRE BURNERS AND ALUMINUM PLATES/PANS 

Lifetime Warranty 

24VIK AND 3V 

24VIK and 3V Systems are warranted for (2) year. As part of the one year warranty, in the event a system has to be replaced due to a defect/malfunction of the system, Warming Trends will replace the system free of charge. This warranty does not cover the cost of labor or shipping. Problems in the functioning of the systems due to gas plumbing or electrical installed by others are not covered under this warranty. Warming Trends is not responsible for the cost of labor or shipping incurred for replacing a system.  
Any statement or representation of any Warming Trends product and its performance contained in Warming Trends advertising, packaging literature, or other printed material is not part of this limited warranty. No dealer, distributor, or other person has the authority to represent or warrant a Warming Trends product beyond the terms contained within this warranty, and Warming Trends assumes no liability for such warranty representations. Any questions concerning this warranty should be directed to the Warming Trends corporate office.  
This Limited Warranty is the only warranty supplied by Warming Trends, the manufacturer of the unit. All other warranties, whether expressed or implied, are hereby expressly disclaimed and purchaser’s recourse is expressly limited to the warranties set forth herein. 

 

Hearth Products Controls 

Hearth Products Controls Company warranties product against manufacturing defects that prevent safe and correct operation of the product commencing from the date of original sale or shipment from HPC. The warranty on parts and in-house labor will apply only to claims presented to us by our original customer and is in lieu of all other warranties expressed or implied. Please refer to the Warranty Chart below for warranty periods. 

The defective product must be shipped back with an RMA (Return Merchandise Authorization) issued by HPC for that specific product which states the nature of the defect or warranty claim. Product to be returned should be packed carefully—HPC is not responsible for shipping damage on returned items. The original purchase information will be required. RMA’s are only valid for 30 days from the date of issue by HPC and will not be processed if received after the expiration date. The RMA number must be indicated on the outside of the return package and a copy of the RMA should be placed in the package with product.  

Our warranty does not cover items that have been damaged by over heating, modification, abuse, improper storage, installation, or maintenance. This warranty excludes claims for incidental or consequential damage and indirect-collateral expenses arising from product defects or warranty recovery. Appliances manufactured by HPC including CSA Certified models, cannot be altered or modified in any way. 

Hearth Products Controls Company is not responsible for local codes and / or if any of our products are not approved for installation. Please check with your local authorities or governing agencies for proper approvals before purchasing. HPC is not responsible for the actions including negligence of the installer. 

 

Outdoor Fire Components 

Residential 

Commercial 

Electronic Components and Gas Valves 

3 years 

1 year 

Pilot Assembly 

2 years 

1 year 

Stainless Steel Components 

5 year 

1 year 

Cold Rolled Steel Components 

1 year 

6 months 

Outdoor Logs 

5 years 

5 years 

Unfinished Fire Pit Enclosure 

5 years 

5 years 

Copper Bowl Series (Normal Weathering Expected) 

3 years 

3 years 

Aluminum Fire Pit Covers 

3 years 

3 years 

Evolution360™ & H2Onfire Series 

 

 

Polyethylene Basin and Liner 

3 years 

3 years 

Water Pump 

2 years 

1 year 

Float and Sensor 

2 years 

1 year 

Hose and Fittings 

2 years 

2 years 

Electronics and LEDs 

2 years 

1 year 

 

 

Ohio Flame 

 

We offer a Lifetime Warranty on all of our steel fire bowls.  Because we use heavy gauge American steel, we guarantee that the steel on your fire bowl will not rust through in your lifetime.  Steel gauge thickness varies by size and model, but range from 3/16″ to 1/4″ thick.  Natural steel finishes will develop a natural iron oxide patina over time.  This patina will darken slightly over time.  The patina process only occurs at the surface level, so your Ohio Flame fire bowl will not rust through, warp or rot out over time. (Lifetime Warranty applies to the structural integrity and durability of the steel bowl and welds. No warranty is offered on screens, grates, paint or finishes. Altering the product or using the fire bowl in any way other than intended will void the manufacturer’s warranty.) 

 

Stahl Fire Pits 

The Fire Pit Zone offers a Lifetime Warranty on all Stahl Fire Pits. They are made from hand-selected ¼ inch thick A36 Rolled Steel and we warrant the fire pits will not rust through in your lifetime. The natural steel will develop a natural iron oxide patina over time. The patina process will occur at the surface level, so your Stahl Fire Pit will not rust through, warm or rot out over time. (Lifetime Warranty applies to the structural integrity and durability. Altering the product or using the fire pit in any way other than intended will void the warranty.  


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